If you continue to have trouble, please contact our Customer Service Department. The Customer Service Department is available to assist you with any questions you may have when using ACC.org. Representatives are available Monday-Friday, 9:00 a.m.-5:00 p.m. (Eastern Time).  You can reach the Customer Service Team by phone at 800-253-4636 ext. 5603 (Toll Free US & Canada); 202-375-6000 ext. 5603 (Outside US & Canada); Fax: 202-375-7000; or by Email at membercare@my.acc.org.